Refund policy
Last Updated: May 2026
At Nithinova, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Eligible Returns
Customers may request a return or replacement under the following conditions:
- Product received is damaged
- Wrong product delivered
- Product received is defective or not functioning properly
- Missing items in the package
To be eligible for a return:
- Request must be raised within 48 hours of delivery
- Product must be unused and in original packaging
- Unboxing video is mandatory for damaged/wrong product claims
- Original invoice and order details must be provided
Non-Returnable Items
Returns or refunds will not be accepted for:
- Products damaged due to misuse or mishandling
- Minor scratches, packaging dents, or cosmetic variations
- Change of mind after order confirmation
- Products without original packaging/accessories
- Items returned without prior approval
- Digital/downloadable products (if applicable)
Refund Process
- Once the returned product is received and inspected, refund approval will be processed.
- Approved refunds will be credited within 5–7 business days to the original payment method.
- COD order refunds may be processed through bank transfer or UPI.
Replacement Policy
- Replacement requests are subject to stock availability.
- If replacement stock is unavailable, refund or store credit may be provided.
Order Cancellation
- Orders can only be cancelled before dispatch.
- Once shipped, cancellation requests may not be accepted.
Important Notes
- Nithinova reserves the right to reject fraudulent or suspicious claims.
- Excessive return requests from the same customer may result in account restrictions.
- Return shipping charges may apply in certain situations.
For support: Email: nithinovaenterprises2025@gmail.com WhatsApp: +91 6374190930